delta crew knew exactly how to clear out a planeload of dazed passengers
one commonality in survivor accounts from the delta crash is the repeated shouting of simple commands from the cabin crew. one of them, captured in a passenger recording is, “drop everything! drop it, come on.”
if the crash had occurred as recently as the 1990s, passengers might have instead heard nothing; crew would be delivering instructions through a public address system that wasn’t working. or, survivors might have heard only a chaotic hubbub pinpointed by the occasional “this way!” from an alert passenger.
a 1995 study by the transportation safety board of canada found multiple incidents in which a survivable air crash was
made far more dangerous by a lack of effective communication to passengers.
in the 2000s, airlines began to codify short, sharp instructions (“unfasten seat belt! fit lifejacket!”) as the most effective means of getting people out of a plane.
“operators have in the past allowed cabin crew to improvise commands,”
reads a 2021 guidance by australia’s civil aviation safety authority. it adds, “improvisation may be allowed but should be supported by thorough training in commands and procedures to use as a fall-back mechanism.”