compliance was also an issue, with some venues not collecting customer info for contact tracing even after the practice was made mandatory by the government. the use of personal protective equipment was also a concern in a minority of pubs, with some staff declining altogether and others wearing masks improperly or removing them to speak to customers.
the flow of traffic presented further problems, with bottlenecks experienced in almost all venues around washrooms, hallways and doorways. congregating customers were rarely broken up and fewer than half of the pubs had a system in place to limit washroom capacity.
the study points out the scottish government did not provide details to pubs on exactly how they should safely handle customers who flout the rules or are unruly enough to warrant removal. “overall, our findings suggest grounds for uncertainty about the extent to which new rules can be consistently and effectively implemented in a sector where interaction between tables, households and strangers is the norm and alcohol is routinely consumed,” fitzgerald said.
“blanket closures, curfews or alcohol sales bans are more likely to be deemed necessary to control virus spread, if such risks cannot be acceptably, quickly and cost-effectively reduced through support and/or sanctions for premises operators.”